Progenist TrackerCollector™ automatically discovers new systems that enters corporate network. It discovers all connected devices using a combination of IP-based layer 2 service discoveries plus continuous agent based active discovery capabilities. Assets discovered will be grouped by machine name and OS classification. All the newly discovered assets will also include detailed inventory factors such as CPU, RAM, all internal devices, network settings, etc.

Progenist TrackerCollector™ helps organizations deliver on a strategy for managing their assets with a solution that streamlines the efficiency and responsiveness of IT organizations and provides the basis for greater IT alignment with business objectives and optimization of resources. It provides full-featured asset management capabilities through automated discovery, hardware inventory, network inventory, software inventory, configuration management, software usage monitoring, and extensive cross-platform reporting. The integration between Progenist TrackerAsset™, Progenist TrackerManage™ and Progenist TrackerDesk™ has already been done for you via our PMDB (Progenist Management Database), so businesses are no longer required to do all of the major work in order to make both products talk to each other.

Progenist TrackerCollector™ proactively configures and forget asset management system enables company to pretty much "configured once and forget about it" methodology. Companies are no longer required to continuously updating the assets managed manually by utilizing our "almost zero configuration™" and "almost zero maintenance™" system. Once everything is configured, Progenist TrackerCollector™ will continuously manage and update its inventory automatically without the need of manual intervention.

Progenist TrackerCollector™ provides a wireless smartphone or tablet interface, enabling your staff and clients to generate, receive and respond to the latest assets information while they are on the move from anywhere in the world. They can update the status and comment on issues in real-time without costly and time consuming trips back to the corporate internal network. Now, you can have a true, "what you see is what you get" real-time latest status on the issued interaction management.

All activities for each request in Progenist TrackerCollector™ are tracked religiously. Such as time stamps with logs of what was changed provides a clear history of what had happened. Analysts or management can easily access specifics from this list via a convenient search tool. These audit trails and related reports are particularly useful in helping with your SOX and other governance regulations compliancy.

All communication activity for each transaction in Progenist TrackerCollector™ are fully encrypted with our own internal high-grade SSL certificate. We do double encryption for authentication of username and password ensuring the reliability and safety of the data transmitted. No one will be able to access your information unless you said so. Even our employees has no way on reading some of the data in the database when your company utilized our TrackerSecure™ feature to secure the data. Your information is stored in our highly reliable data center with our double fail-safe server, backup generators, multiple hard drives, dual routers, cooling systems, and gel battery power banks, monitored by our internet specialists, 150+ permanently recording video cameras, and more.

Progenist TrackerCollector™ comprehensive notification mechanism keeps everyone in the enterprise aware of the status of work issues as desired via emails, SMS or online alerts via the integration with Progenist TrackerNotify™. This feature ensures a quick response to open requests and helps provide continuous up to date communication mechanism for your clients thus never leaving them feeling being left in the dark. A very good start for comprehensive and sophisticated customer service.

S.O.A. is designed for linking businesses and computational resources (principally organizations, applications and data) on demand to achieve the desired results for service consumers (which can be end users or other services). Progenist TrackerDesk™ defines a complete API using Web Services, WSDL, XML and the web 2.0 components such as Ajax, web syndications such as forum and Wiki. With our S.O.A., third party applications can now interact with Progenist TrackerDesk™ to create and update tickets; send notifications; create and update assets; and create and update contact information.

Progenist TrackerCollector™ is certified to run on a variety of operating systems languages, allowing characters from any languages to be stored and retrieved. Each of your clients can decide on which language they would like their profile to be set upon and it can be changed at anytime and the change will be in real-time.

Progenist TrackerCollector™ has a built in feature that would allow site administrator to import the information needed such as user information, asset information, your support center and it also supports export and archive of data for back-up purposes. All those tasks are accomplished via our Progenist TrackerTools™. Our "Almost Zero Maintenance™" reduces the administration required, saving in implementation time and data maintenance efforts.

Progenist TrackerCollector™ bar code systems support enables companies to manage Assets based on bar code system, enabling staff to quickly scan the asset, automatically assigned asset with a bar code number and update the ticket via its integration with Progenist TrackerDesk™ based on location of the bar code scanned. Progenist TrackerEnterprise™ utilizes QR Code for better accuracy and flexible barcoding systems.

Progenist TrackerReport™ includes real-time clickable graphical displays providing management with real-time instance of the operational aspects of the organization. TrackerReport™ also includes the ad-hoc reporting via its quick search template. Ad-hoc reporting allows non-technical end-users to change the data they’re seeing and the way it appears. With an ad-hoc reporting solution, users can build reports to answer their specific business questions without having to send request to report specialists.