We are here for you

Once you have decided to bring us to your organization, we become you. We will be with you in every step of the way. Your success is our passion and there's no other way around it. We believe that there is no one-size fits all support. Our passion for your success is not just our middle name. We are obsessed with it. With Progenist TrackerSupport™, you get what you need when you need it. We have also built a community of Progenist™ users to work collaboratively together as a team to help each other out. Our support system is beyond the traditional support of you calling us and we respond. We have made our support system more interactive and accessible by any means.

 

All of our customers are automatically enrolled in pro support to accommodate the majority of the self-starter companies. Resources are accessible online at anytime and issue a request with a question that's not answered. The majority of the questions can be answered via our online self-services or by your site-admin. Your site-admin can also call us with the questions and will be answered during the work week or within 2 business days. Developer support is only available for a fee and on a case to case basis.

 

Progenist TrackerSupport™ also offers additional support service to accommodate your more customized support needs.

 

	Professional Support	Premier Support	Enterprise Support
Interaction Management Number (IMN) Limit	Unlimited	Unlimited	Unlimited
Community Forum	Unlimited	Unlimited	Unlimited
Response time	± 2 business days	± 4 hours	± 2 hours
Online support	Unlimited	Unlimited	Unlimited
Live phone support	8/5¹	24/7¹	24/7¹
Developer Support		hourly¹	hourly¹
Administration		Optional	Included
Web training	Optional	Optional	Optional
Cost	Included	Optional	Optional

 

¹ Available only in United States and Canada.

 

Progenist™ is able to offer our subscription at an extremely reasonable price with help from all of you as our customer. Most of the heavy lifting to keep the systems going has already been done. However we have found that most of the support request came in the form on how do I do this or that? In order to keep the traffic of IMN at a manageable number, whenever you have a question on "how to" and you can't find the answer in our Progenist TrackerSolutions™, we'd strongly suggest you to contact your site admin. If he or she can't answer your question, have him or her contact us right away. That way, we have one point of contact from your company who can collect the data on the requests and decide whether more training is needed.

 

 

For more detailed information please contact your trusted reseller or feel free to contact our sales department by calling us or e-mail us at Customer Service Page.