In today's world, organizations are being forced to revamp how they run their businesses and they have to justify everything that they currently have. Understanding the Total Cost of Ownership (TCO) is no longer an option. It is a matter of survival and it just makes good business sense. Progenist™ provides a true e-Demand™ customer interaction management solution that enables companies to concentrate on running their core business rather than the management of their back end systems to support their businesses. Our tracking management application ranges from communication to asset interaction management.

 

Our main objective has always been following this simple formula. How do you increase the efficiency of running your business without inflicting major expenses to your bottom line thus increases your profitability (money).

 

Higher Efficiency = Lower cost = More money

 

It's a lot easier and more manageable to centralize all of the communication between team members from one central location, thus our introduction to the concept of Customer Interaction Management (CIM). The beauty of CIM is that just because it's centralized, it doesn't mean that the team member can only do things based on what the centralized location instructs them to do. CIM is built to enable customers to continuously run their business on their own, while enabling a smooth movement of information management from team members across the company to central team members to insure that there are no balls getting dropped in the process of moving the information.

 

Progenist™ enables you to deliver an exceptional customer experience with our "almost zero maintenance™" technology. Similar enterprise solutions would typically require a heavy investment in time, money and infrastructure to operate, which normally can only be afforded by large multi-billion dollar corporations.

 

Progenist™ supports a multi-channel communications platform, integrates live communication systems and enables ticketing, problem management, and knowledge base technology to manage your business operations utilizing the ITIL methodology framework.

 

Our technology delivers a capability for your staff and customers to manage issues remotely either through wired or wireless infrastructure from anywhere in the world. Our systems support localization in multi-languages, insuring a common and consistent interface for companies with a presence around the world.

 

In short, if you know what your TCO is for your specific applications, we'll show you how you can save 40%-70% that you have been spending unnecessarily on those applications, and reassign its savings to other revenue generated activities. If you don't know what your TCO is and would like to find out what that is, you can download a simple TCO calculator issued by Software and Information Industry Association (SIIA) on our website or you can contact one of our Account Directors who would gladly assist you in your quest.

 

"Our life is frittered away by details...

 

Simplify, simplify, simplify! ...

 

Simplicity of life and elevation of purpose."

 

Henry David Thoreau